Certificate in Customer Service

Course Description

Candidates will develop knowledge and understanding in the key expertise of good customer service, learning of body language and the processes to enhance and provide quality service. They will learn how to handle complaints and difficult customers in order to accommodate them with their needs. At the end of the course, they will need to display the knowledge they have learnt through practical applications and apply the theoretical knowledge in various situations.

Course Duration

Duration: 3 Days

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